SUMMARY
Provide full technical support to end users of PC, telephones, projectors, smartboards, server, hardware, and software applications. Interact with network and systems engineering to restore service and/or identify and correct core problems. Perform various system administrative tasks on Windows XP and Mac systems. Professional systems including: Ghosting computers, daily health checks, routine disk cleanup, applying OS and utility patches, changing and mapping volumes and directories, installing and updating virus protection software and update files, managing the printing environments, managing user accounts, groups, passwords, monitoring of systems. Maintain current and high-level technical skills in fields of expertise. Must be flexible; you may be doing high-end server work one day, and moving PCs or helping with an iphone the next.
PRIMARY RESPONSIBILITIES
· Answer and respond to Help Desk calls and Emails with a smile
· Solve end-user hardware, Network, OS and software problems in the most efficient manner
· Provide “at the desk” user support and conduct user training
· Perform daily status checks of servers, data center equipment
· Keep systems current with OS and application patches
· Perform day-to-day systems administration tasks
· Administer Users and Computers in Active Directory environment
· Build and configure PCs for new employees
· Simulate or recreate user problems in a test environment to resolve operating problems.
· Research and recommend systems modifications to reduce end-user troubles.
· Move, Add, Change user workstations and telephones
· Inventory control of IT PCs, laptops, servers, and miscellaneous parts and peripherals
· Proactive with suggesting/implementing systems to make the end user’s life easier
· Move V-lans
REQUIREMENTS
· Strong problem solving and decision making skills.
· Excellent technical proficiency including the ability to quickly troubleshoot problems over the phone.
· Strong verbal and written communications abilities
· Consistent ability to deal effectively and considerately with all levels of users
· Applicants with experience with Symantec Ghost, PCAnywhere,
· Ability to prioritize support issues and multi-task
· MCSE or equivalent work experience
TECHNICAL REQUIREMENTS
· Must be experienced in troubleshooting PC hardware, software and networking problems and firewall issues.
· Experience in installing and configuring hardware and software (e.g., network cards, SCSI devices, memory, video drivers and hard drives) required.
· All aspects of Windows XP (and Vista) systems administration
· Efficient use of automated processes such as unattended installs, scripting and drive imaging.
· Programming experience is highly desirable.
· Able to document work in a help desk system, and via reports and e-mails.
· Experience working with vendors via phone web-based, and Email technical support to solve hardware and software problems.
· Able to follow and develop documented procedures.
ESSENTIAL FUNCTIONS
· Individual must be available to be on-call during school hours (8:30-5) and occasionally off hours/sunday for special programs
· Individual must be patient and have very good people skills
· Individual must be very organized.
· Individual must be able to learn existing and new systems and software as needed to keep current with state-of-the-art
· Individual must be able to lift equipment up to 75 pounds, mount in a rack and walk up lots of stairs
Please send your resume to Marc at bronxtechjob@gmail.com
Filed under: Computer, Information Technology, NYC, New Jersey.
