Archive for the 'Telecommunications' Category

September 3, 2008. by nyjjb

Should be very familiar with:

Shell scripting

PERL, C/C++, Java

Checkpoint FW-1, snort, tripwire, solarwinds, BSM, sendmail, dns, nfs/nis, RSA, AD Routing protocols and networking CISSP Security Principles (certification not required) Solaris, Linux (redhat), Win2k/XP/Vista OS’s SUN/Intel Hardware, Cisco switches and router Hardware Have a passion for computers and own a home network.
Be enthusiatic, and looking for a challenge.
Be available to work crazy hours for little pay.
A test will be given to the potential candidates.

Online application available, click here.

Filed under: Information Technology, NYC, Technology, Telecommunications.

August 6, 2008. by mytrellis

SUMMARY

The Telecom Engineer provides Level 2-3 support on VOIP, Level 1 telephony hardware and software support to desktops, laptops, mobile devices by utilizing the Helpdesk ticketing system, knowledge base and asset management system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Deliver superior customer service, and act as a single point of contact for customers.
2. Provide accurate documentation on design of installed hardware and software to production support team.
3. Work with and program Avaya S8700, S8720, G350, G700, G650, CLAN, MEDPRO, and IVR, CTI Applications.
4. Provide incident and problem management for the VOIP infrastructure; conduct and plan maintenance activities. Perform system upgrades and application patches as required.
5. Install, troubleshooting, break-fix and maintain voice applications (IP agent, Auto Attendant, etc.) and hardware on Avaya based equipment.
6. Monitor VOIP alarms and take appropriate actions to proactively resolve troubles.
7. Establish, run, and analyze call processing flows and traffic studies to assess optimum configurations.
8. Manage PBX vendor, coordinate with network and local carriers, and other project members to complete projects within stated timeline and budget
9. Lead/participate in projects that require infrastructure upgrades, new install or disconnect of voice hardware.
10. Daily responsibilities include installation, termination, cable management, labeling, and testing of voice/data cables.
11. Conduct direct end user support for recommending, provisioning, troubleshooting, upgrading and changing ownership of telecom user devices including cell phones, voice-enabled blackberries and PDAs.
12. Prepare, maintain, and reconcile all billing cycle activities to deliver accurate and effective client billing information.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong knowledge of Avaya VOIP technologies and experience with 46xx-series IP phone sets.
• Experience directly supporting end users with cell phones, blackberries and PDAs including provisioning equipment and determining appropriate and cost effective rate plans, particularly for users who roam and travel internationally.
• Experience with developing and following methodologies and procedures.
• Excellent documentation skills and proficiency with MS Outlook, Word and Excel, Visio.
• Experience with Remedy or similar ticketing system.
• Experience with telecom hand tools to pull/terminate/test/label.
• Experienced with closet knowledge (punch down and terminate patch panels)
• Strong team player with the ability to manage multiple critical issues concurrently, while remaining focused on the business impact and production support.
• Must possess a willing to adapt, overcome, and succeed in a constantly changing business and technical environment in order to meet defined service level agreements and adhere to and promote CPG standards.

EDUCATION and/or EXPERIENCE

1. Bachelor’s degree in Computer Science or combination of education and experience.
2. Minimum 1-2 years of experience in Telecom, Helpdesk area or technical support services.
3. 3 to 5 years of experience with Communication Manager, Call Management System, Call Center applications, Call vectoring for ACD, ACD administration, support and documentation of production systems.
4. ACA (Avaya Certified Associate), CNNA, MCP certifications.

Filed under: NYC, NYJJB Featured Jobs, Telecommunications, Trellis Associates.

June 16, 2008. by bgross

Systems Engineer- 3rd level support for Media Co. in NYC- up to 100k

We are looking for an exceptionally talented, highly motivated Systems Engineer to help us deliver on our vision!

The primary responsibilities of this position will include:

1. Administering SAN equipment
2. Administering, maintaining and tuning Windows servers (95/98, NT 4.0, 2000, 2003) in a 24×7 production environment
3. Administering, maintaining and tuning Enterprise Linux servers and application in a 24×7 production environment
4. Basic configuration and monitoring of the LAN and WAN connectivity
5. Create and maintain thorough server and application documentation
6. Recommend hardware requirements for production applications
7. Liaise with Development and DBA staff on server requirements and issues
8. Maintain strict software licensing compliance when installing or removing software.
9. Ensure that service delivery and system functionality address requirements and service levels of a global client base

Qualifications

1. 7+ years related work experience. B.S. or equivalent preferred
2. Advanced knowledge of Microsoft Windows Server, Active Directory, Group Policy and related components
3. Advanced knowledge of Linux, SAN/NAS and networking
4. Working knowledge of MS SQL databases
5. Experience with IIS, Apache, Java, Tomcat and SSL
6. Knowledge of a scripting language, preferably VBScript or Perl
7. Knowledge of TCP/IP, DNS and networking concepts
8. Ability to automate tasks using the aforementioned tools and technologies
9. Experience managing large application servers in production environments
10. Ability to work independently with minimal direction on complex new initiatives
11. Ability to differentiate between system, application, database or network problems
12. Basic understanding of the data management technologies and of digital media
13. Skilled in priority recognition and time management
14. Ability to exercises broad judgment and tackle complex issues in creative ways and with minimal oversight
15. Good oral, written, and phone communication skills

Benjamin Gross
The HiTech Team
50 Broadway New York, NY 10004
bgross@hitechteam.com
www.hitechteam.com

Filed under: NYC, Technology, Telecommunications.

January 2, 2008. by nyjobs

Jewish National Fund seeks Customer Service Application Specialist for Rockville Centre, LI office. Candidate will be responsible for maintaining systems associated w/ fundraising technologies. Duties include: maintaining multiple databases & help desk support; managing custom application upgrades/enhancements; acting as liaison to various JNF vendors. Assist Report Writers/Analysts & Fundraising Director w/ IT system analysis, design, programming & testing; assisting Report Writer/Analyst with creating reports; assisting List Manager w/ generating lists & creating documentation & training materials.

Ideal candidate will have full understanding & experience with not-for profit environment. Must be organized and detailed oriented, possess good analytical skills and have ability to handle multiple tasks simultaneously. Applicants must have understanding of file and data structure in an Oracle environment and proficiency in free hand SQL. Required computer skills: Microsoft Office Professional Suite & outstanding interpersonal and communication skills.

Please send resume to: humanresources@jnf.org

Filed under: Long Island, Technical, Technology, Telecommunications.