Archive for the 'Telecommunications' Category

August 28, 2009. by nyjobs

The Telecommunications Director will be responsible for the day-to-day operation of all the NEC circuit-switched telephony, design and management of new CISCO VoIP telephony solutions, interconnection to and interaction with the data network, and backbone transport network connectivity management in all of the Manhattan YU sites. This includes managing all real-time operational processes, people and budget resources with an aim to maintain real time performance, stability and integrity on these platforms.

Responsibilities:

• Real-time performance and integrity of voice communications, the communications network, network elements, and physical infrastructure
• Reviewing trends on performance and integrity of the platforms and processes
• Providing technical support in the diagnostic and restoration of the voice network, network elements and physical site locations
• Approving of all configuration changes related to the physical network elements and the execution of these changes as they relate to the entire communications systems and applications
• Continuous process improvement to improve service performance, stability, and costs
• Managing technical support agreements and budget for maintenance support vendors
• Operational acceptance of all new services and technology into the network using FCAPS (Fault, Configuration, Accounting, Performance, and Security) model
• Create, manage and provide oversight for Communications Operations Policies and Procedures
  Skills

To be successful, the incumbent must have experience in leading a multi-disciplinary team and proven leadership capability in the following areas:

• Proven leadership skills in managing and leading large, remote teams preferably at the Director level
• Degree in Telecommunication Engineering or equivalent required
• Creating Workforce Utilization Plans aligned with both Capital and Operating Budgets
• Communicate and model standards, expectations (both KPIs and behavior)
• Evaluate and monitor if standards achieved/demonstrated, within the pre-established timeframe and take appropriate corrective action
• Communicate and monitor compliance of business partner contractual obligations (i.e.: allocation of work, avoid penalties, etc.)
• Delegate authority where appropriate, with necessary resources
• Previous experience in a 24/7 operations environment preferred
• Telecommunications Cable industry experience would be an asset

Apply at: https://yu.interviewexchange.com/candapply.jsp?JOBID=14643&jtsrc=http%3A%2F%2F
EOE.

Filed under: Information Technology, Telecommunications.

March 25, 2009. by tomedes

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Filed under: Administrative, Hebrew Speaking, Internet, Telecommunications.

September 3, 2008. by nyjjb

Should be very familiar with:

Shell scripting

PERL, C/C++, Java

Checkpoint FW-1, snort, tripwire, solarwinds, BSM, sendmail, dns, nfs/nis, RSA, AD Routing protocols and networking CISSP Security Principles (certification not required) Solaris, Linux (redhat), Win2k/XP/Vista OS’s SUN/Intel Hardware, Cisco switches and router Hardware Have a passion for computers and own a home network.
Be enthusiatic, and looking for a challenge.
Be available to work crazy hours for little pay.
A test will be given to the potential candidates.

Online application available, click here.

Filed under: Information Technology, NYC, Technology, Telecommunications.

August 6, 2008. by mytrellis

SUMMARY

The Telecom Engineer provides Level 2-3 support on VOIP, Level 1 telephony hardware and software support to desktops, laptops, mobile devices by utilizing the Helpdesk ticketing system, knowledge base and asset management system.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Deliver superior customer service, and act as a single point of contact for customers.
2. Provide accurate documentation on design of installed hardware and software to production support team.
3. Work with and program Avaya S8700, S8720, G350, G700, G650, CLAN, MEDPRO, and IVR, CTI Applications.
4. Provide incident and problem management for the VOIP infrastructure; conduct and plan maintenance activities. Perform system upgrades and application patches as required.
5. Install, troubleshooting, break-fix and maintain voice applications (IP agent, Auto Attendant, etc.) and hardware on Avaya based equipment.
6. Monitor VOIP alarms and take appropriate actions to proactively resolve troubles.
7. Establish, run, and analyze call processing flows and traffic studies to assess optimum configurations.
8. Manage PBX vendor, coordinate with network and local carriers, and other project members to complete projects within stated timeline and budget
9. Lead/participate in projects that require infrastructure upgrades, new install or disconnect of voice hardware.
10. Daily responsibilities include installation, termination, cable management, labeling, and testing of voice/data cables.
11. Conduct direct end user support for recommending, provisioning, troubleshooting, upgrading and changing ownership of telecom user devices including cell phones, voice-enabled blackberries and PDAs.
12. Prepare, maintain, and reconcile all billing cycle activities to deliver accurate and effective client billing information.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong knowledge of Avaya VOIP technologies and experience with 46xx-series IP phone sets.
• Experience directly supporting end users with cell phones, blackberries and PDAs including provisioning equipment and determining appropriate and cost effective rate plans, particularly for users who roam and travel internationally.
• Experience with developing and following methodologies and procedures.
• Excellent documentation skills and proficiency with MS Outlook, Word and Excel, Visio.
• Experience with Remedy or similar ticketing system.
• Experience with telecom hand tools to pull/terminate/test/label.
• Experienced with closet knowledge (punch down and terminate patch panels)
• Strong team player with the ability to manage multiple critical issues concurrently, while remaining focused on the business impact and production support.
• Must possess a willing to adapt, overcome, and succeed in a constantly changing business and technical environment in order to meet defined service level agreements and adhere to and promote CPG standards.

EDUCATION and/or EXPERIENCE

1. Bachelor’s degree in Computer Science or combination of education and experience.
2. Minimum 1-2 years of experience in Telecom, Helpdesk area or technical support services.
3. 3 to 5 years of experience with Communication Manager, Call Management System, Call Center applications, Call vectoring for ACD, ACD administration, support and documentation of production systems.
4. ACA (Avaya Certified Associate), CNNA, MCP certifications.

Filed under: NYC, NYJJB Featured Jobs, Telecommunications, Trellis Associates.